Below you will find the answers to the most common questions our clients ask. Don’t see what you are looking for? Please call us at +1 (204) 452-8600.
Scheduling Services
We do have a 3-hour minimum requirement per shift at all service levels.
Yes, we offer another type of service called a House Call. This is a special service type that allows the visit to be less than 3 hours. During a House Call service, the assigned tasks to be performed as discussed prior to staff being placed. The staff have up to 1.5 hours to complete the assigned tasks only. The House Call service is billed at a flat rate for the 1.5 hours.
There is no minimum ongoing commitment to services with Drake Medox. 3 hours is our minimum number of hours to book services because we understand that each client has a unique scenario and may not require a large amount of ongoing service with us.
You may cancel your service up to 3 hours before the scheduled start time. To cancel a service, you must call us at (204) 452-8600 and speak with one of our Service and Assignment Coordinators. Our phone lines are available 24 hours, 7 days a week.
If you do not give notice of service cancellation at least 3 hours prior to the scheduled start time, you will be billed for 3 hours of service. If you were to receive a House Call and do not cancel within the 3-hour cancellation period, you will be charged the full amount of the House Call service.
We do our best to have the same Drake Medox employee(s) available to fulfill your service request; continuity is important to us. However, it depends on the amount of service and level of service that you require. Our Service & Assignment Coordinator will work with you to determine the amount of staff that will need to be trained to fulfill your service needs. Multiple Drake Medox employees will be required to be trained for ongoing services, so that if one employee is sick, on holidays, or unable to work during your requested service hours, another familiar face can continue services.
Drake Medox Health Services follows the holiday guidelines set by the Government of Canada and Government of Manitoba for employees fulfilling services on holidays. We do provide services on all holidays, however, you may be charged time and one half per hour of the shift, depending on the holiday guidelines. For more details on specific holidays, please phone (204) 452-8600 and speak with one of our Service and Assignment Coordinators.
No. Drake Medox Health Services employees cannot transport clients, no exceptions. If you require someone to come with you to an event, an appointment or to an outing, our staff can accompany you in a taxi. The expense of the taxi would be billed to you.
Currently, we service all areas of Winnipeg and some areas just beyond the perimeter. Please call to speak with one of our Service and Assignment Coordinators at (204) 452-8600 if you are unsure if we service your area.
We do our best to service outside of the perimeter. Please call to speak with one of our Service and Assignment Coordinators at (204) 452-8600 if you are unsure if we service your area.
The Drake Medox Health Services office, located at 116-2025 Corydon Avenue, is open from 9am-5pm Monday-Friday. You can speak to a representative in our office on the phone at (204) 452-8600 between the hours of 8:30am and 5:30pm.
Our After Hours Service and Assignment Coordinators will be available by phone at (204) 452-8600 outside of office hours from 5:30pm-8:30am during the weekdays and will be able to assist you with all your service needs.
Our After Hours Service and Assignment Coordinators will be available by phone at (204) 452-8600 on the weekends and will be able to assist you with all your service needs.
Billing and Invoicing
Once you have had a service fulfilled by Drake Medox, you will receive an invoice with the amount due. We invoice weekly and all invoices are sent regular mail to the billing address you provided.
You can choose to pay by cheque, credit card or in person with cash. You may also leave a deposit on your account by cheque that will be applied to invoices weekly until the full credit is applied. You may also leave your credit card information with our Administrative Department, who will charge your card weekly as invoices are produced.
All Registered Nursing and Licensed Practical Nursing services are GST exempt in Manitoba. Our other service levels are not GST exempt.
If you are currently receiving Winnipeg Regional Health Authority Home Care, you may be eligible for a GST exemption. Your Drake Medox Service and Assignment Coordinator would require a confirmation letter from your current Winnipeg Regional Health Authority Home Care Coordinator stating that you are enrolled in the Home Care program and that you are GST exempt.
Setting Up Services
We would be happy to discuss details of the service you are looking for. Please contact one of our Service and Assignment Coordinators at (204) 452-8600. Our phone lines are open 24 hours, 7 days per week.
To set up and schedule services for you or for a loved one, please call us at (204) 452-8600 and one of our Service and Assignment Coordinators would be happy to help. Our phone lines are open 24 hours, 7 days per week. If you are unable to call, you may email our Branch Manager at bkunzig@na.drakeintl.com.
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In order for our Service and Assignment Coordinator to begin setting up your service account, we would require the following information:
- Name of person receiving service along with their information (DOB, place of residence)
- Type of care required, so that we can help you determine the level of service that you need (Nursing, Health Care Aide, Home Support Worker, Child Care Worker)
- When you would like the services (days, dates, times, location, duration)
- A credit card or cheque with an initial deposit for services
- Billing Details (including name and address)
Our Service and Assignment Coordinators will walk you through our Client Order Form and Client Service Agreement over the phone and discuss the details of the service(s) that you require.
Then, our Service and Assignment Coordinator will fax or email a copy of the Client Service Agreement to you to initial, sign and return to us before the first service date.
If you are wanting to set up services on behalf of another person, our Service and Assignment coordinators would be happy to help you. However, we would require that person (the client) to agree to all services put in place and to sign the Client Consent Form and Client Service Agreement.
If you are setting up services for a loved one who is unable to consent and sign the Client Service Agreement, you may do so only if you have decision making authority on their behalf. Drake Medox Health Services would require a copy of the Power of Attorney documents to be submitted along the completed and signed Client Service Agreement (to be filled out by Power of Attorney).